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If you think that the user account was responsible, you can continue to troubleshoot by using the new user account. If the problem no longer occurs, the cause exists within the user's home folder. To determine whether this is the case, you can log on to the computer by using a different or new user account, and then test the application. Sometimes, a specific user's information may become corrupted, and this may prevent installation, startup, or use of some applications. If the problem continues to occur, go to the next step. Step 3: Perform a clean startupįor information how to "clean start" your computer, click the following article number to view the article in the Microsoft Knowledge Base:Ģ398596 How to use a "clean startup" to determine whether background programs are interfering with Office for Mac

If the problem seems to be resolved, you can move the .plist file to the trash. If the problem still occurs, quit PowerPoint, and restore the file to its original location. If you do cannot locate the file, the application is using the default preferences. Start PowerPoint, and check whether the problem still occurs. If you locate the file, move it to the desktop. To know how to start Application in Safe mode, follow the steps below. Step 1: Repair the Office setup Step : 2 Try Working in Application safe and check if it helps. You may try the following steps and check if it helps. To display this folder, hold down the OPTION key while you click the Go menu. This issue might occur due to some add-ins, corrupt installations etc. The Library folder is hidden in MAC OS X Lion.